Ranger FAQ

Ranger FAQ

Brother Label Printer QL-820NWB

How to connect your label printer to your iPad

1. Turn on the label printer. If the bluetooth setting is not turned on, turn it on by pressing “Menu” and then the down arrow until you see “Bluetooth Settings”, select “On” and then press the “OK” button.
2. On your iPad, access your quick menu by pulling down on the top right corner. Press and hold on the bluetooth icon until the menu enlarges, then press and hold the bluetooth icon until the menu opens. If you don’t see the printer as an option, tap the “Bluetooth Settings” button at the bottom of the menu. 
3. Tap on the printer name and it will connect to your iPad, then you can print medication labels through Ranger.

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Incorrect Label Roll Size Error

If you receive an error on Ranger that says the label roll size is incorrect, open the top of the printer and check the label paper. Along the black dash marks on the side of the roll  you should see a number. The number should read 251. Any other number means you have the incorrect size labels and it is not compatible with Ranger. 

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Ranger

How to switch between pets quickly while in the medical record

If you’re in a multi pet session, on the top navigation bar you will see a button that says “Calendar” and another button that says “Session Selection”. Tapping on the Session Selection button will take you back to the Session Selection screen allowing you to enter the record of a different pet quickly. https://drive.google.com/file/d/1abdvJOZLffYsdAzwkE5Sz02V5oXQXYMq/view?usp=sharing

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Can I send records to clients through Ranger?

Records are sent to clients through Ranger automatically when the record is completed after payment is taken. To complete a record, go back to the appointment view screen and tap on the 3 dot menu in the upper left corner, then tap on “Complete Session”. This will finalize the record and send all documents (session summary, rabies certificate, external prescriptions) to the client’s email on file. 

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If a document needs to be re-sent, this cannot be done through Ranger. At the moment, all documents sent to clients will be available through the Ranger PDF email account. This is a temporary solution until our Admin Panel is available company-wide.

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How do I finalize my medical records?

Finalizing, or Completing, records can be done on the appointment view screen by tapping on the 3 dot menu in the upper left corner. The option to “Complete Session”. If you do not see this option, the appointment has not yet been paid for, or has not been changed to paid status yet if the client paid outside of Ranger (Vetspire or Stripe direct payment link).

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Split Payments

At the moment, split payments are not possible in Ranger. We are working very hard to add this ability to the system, however until that is possible split payments can be taken utilizing our Stripe payment link for multiple card transactions, or if cash is involved then you can utilize Vetspire. 

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Missing Inventory Item/Pricing Issues

If there is any problem involving inventory, such as an item does not exist in the system or pricing is too high/low, please reach out to MED through their flow on the Knowledge Center found here: Medical Home Page -> Report an Issue

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In the event a prescription needs to be provided at that moment and cannot be substituted with another item in our system, please utilize Vetsource to provide the client with the prescription.

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Missing Appointment/Incorrect Appointment on Calendar

If you have a missing or incorrect appointment on your calendar screen, try refreshing the calendar by either moving one day forward/backward, or pulling down on the calendar screen. If you are still seeing this issue, try logging out and back in. If these steps do not fix the problem, please contact Ranger support via the Ranger Team Support slack channel.

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Refunds

If you need to provide a refund for a line item on an invoice you can do so by going to the appointment view screen and tapping the 3 dot menu at the top left. Tap on the refund icon, then tap on “Refund” on the appropriate invoice. This will not refund the entire invoice, but it will open the invoice with each line item. You will have the option to refund the entire invoice if you need to, or you can select each line item and quantity. https://drive.google.com/file/d/1fJIna0w_uCe9UT1VGFEZDM7_Bp7WN6Uh/view?usp=sharing

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If you need to refund a specific amount unrelated to a line item, such as a coupon that was not applied at the time of payment, please submit the information via the Typeform found on the Ranger Resources page on the Knowledge Center.

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Do clients receive reminders for services?

Ranger currently does not have reminders in the system. We do have upcoming plans to help with this part of ensuring client satisfaction and retention that includes push notifications through our client app as well as an upgraded medical history view within Ranger itself. These changes are still in development and may take some time to be released. 

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How do I switch teams in Ranger?

Switch teams by selecting a new team on the top of the calendar screen. Please note that you will only be able to view records for other teams, you cannot edit or start any sessions that you are not assigned to in Sling. 

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Video: https://drive.google.com/file/d/1-I1NpZnFHvDDrKMv1UQSzV-xCs18i4p5/view?usp=share_link

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How can I add to a pet’s medical record outside of an appointment?

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To add relevant information to a pet’s medical record, go to the “View Medical Records” button via the appointment screen or Client Directory. Once there, you will see an option to “Add Note” on the right side of the screen. Using this option allows you to add any kind of note to the medical record, whether it’s a communication, change in treatment, update from lab results, etc. It can also be used to create an addendum of sorts (be sure to reference the related record).

Video: https://drive.google.com/file/d/1P68FtKk_-BFrx9v6BmCjXmt1JX51EvGC/view?usp=drivesdk

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