Relief Cancellation Policies

Description:  

There may be scenarios in which a relief employee cancels their scheduled shift. We work with five different relief-employee companies and the policies and protocols associated with shift cancellations vary.

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Procedure: 

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VetIQ:

• Mobile teams may cancel employees on Relief or per diem schedule with no fee if the cancellation is made with 30 days’ prior notice. 
• If less notice is provided, Client will be required to pay the full fees related to the canceled shift(s).

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Holiday Vet: 

Cancellation of confirmed work with less than 48 hours advance notice will incur a cancellation fee of 50% of the scheduled day’s cost.

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Relief Rover:

• No cancellation fees from Relief Rover. Some DVMS have contracts with us about cancellation fees which range from 14 - 2 days prior to the start of shift.

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Roo:

• If a hospital cancels a weekday shift after a vet or tech has already been confirmed:
• 6 weeks or longer before a shift – 75% refund to hospital
• Between 4 and 6 weeks before a shift – 50% refund to hospital
• Between 2 and 4 weeks before a shift – 25% refund to hospital
• Less than 2 weeks before a shift – 0% refund to hospital
• If a hospital cancels a weekend shift after a veterinarian or vet tech has already been confirmed, there will be no refund issued.

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RSVP:

Mobile teams may cancel employees on Relief or per diem schedule with no fee if the cancellation is made with 14 days’ prior notice. If less notice is provided, Client will be required to pay the full fees related to the canceled shift(s).