Unapproved Absences

Description:

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Expectations and process when an employee has an unapproved absence. An unapproved absence (a “call-out”) occurs when an employee is absent from a
scheduled shift without management approval. Call-outs are unpaid time off for FLSA non-exempt employees. The company respects that employees will occasionally
request time off once a schedule is established.

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Procedure:

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To request time off before publishing the schedule:

• The employee must enter the request into JustWorks
• The City Manager must approve or deny the request within 10 business days of
  the employee’s request

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To request time off after publishing the schedule:

• The employee must call and text message the City Manager with as much notice
  as possible and at least one hour prior to the scheduled shift.
• After informing CM via Phone call, the employee is to send an email to
  operations.cancellations@thevets.com informing the unapproved absence
  (Call-out).
• The employee must enter the request into JustWorks. If the employee is a DVM,
  the City Manager must:
• Email operations.cancellations@thevets.com. Be sure to include the following
  information:
• DVM Name that has requested a schedule change
• The reason for the request.
• The date / time CM was alerted.
• A description of how the schedule is being backfilled.
• Email mts@thevets.com so that Salesforce can be blocked off for the day
• Delete the scheduled shift on Sling
• If no Relief DVM is available, move all appointments to other Teams
• If the city is approved for Technician Appointments, convert as many
  appointments to technician appointments as possible
• The City Manager can cover the shift if a second technician is not available

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Code the absence in JustWorks
If the employee is a Technician:

• Engage support team with aim to cover the shift
• Email operations.cancellations@thevets.com. Be sure to include the following
  information:
• DVM Name that has requested a schedule change
• The reason for the request
• The date / time CM was alerted
• A description of how the schedule is being backfill
• Email mts@thevets.com so that Salesforce can be blocked for the day
  
• Code the absence in JustWorks
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Reference docs: https://secure.justworks.com/login