During this webinar, easy and practical strategies for effective client communication will be shared, including examples of appropriate language and phrasing.
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Wednesday, December 7th 12:00pm (Eastern)
Recording available here
Description:
Interactions with clients have evolved over the years and are often heightened during tense or challenging situations. Difficult exchanges with clients can create anxiety and stress among veterinary team members, resulting in psychological distress and job dissatisfaction. During this webinar, easy and practical strategies for effective client communication will be shared, including examples of appropriate language and phrasing. All team members are welcome to attend and will come away with the confidence and skills to navigate challenging client conversations with ease.
Learner Outcomes:
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Dr. Marie Holowaychuk is a board-certified small animal emergency and critical care specialist, living in Calgary and working as a speaker, consultant, and locum. Marie has spent more than 15 years practicing emergency and critical care medicine in different referral hospital settings across Canada and the USA, including 5 years spent as an Assistant Professor at the Ontario Veterinary College.Marie is an avid writer and lifelong learner and has been primary or co-author of more than 30 manuscripts published in peer-reviewed journals. Marie is also an Assistant Editor for the Journal of Veterinary Emergency and Critical Care and co-editor of the Manual of Veterinary Transfusion Medicine and Blood Banking. Marie is a board member for the non-profit organization Canadian Animal Blood Bank and volunteers on the ACVECC (American College of Veterinary Emergency and Critical Care) Diversity,Equity, and Inclusion committee. Marie’s previous volunteer positions include the ACVECC Scientific Committee and serving on the board of the Association of Veterinary Hematology and Transfusion Medicine (AVHTM).Outside of veterinary practice, Marie is a passionate advocate for veterinary team wellbeing. She hosts the Reviving Vet Med podcast and shares an e-newsletter with information related to personal and professional wellbeing. For more information about Marie, please visit her website www.marieholowaychuk.com or follow her on social media: Facebook (@DrMarieHolowaychuk), Twitter (@DrMHolowaychuk), LinkedIn (@DrMarieHolowaychuk), or Instagram (@MarieHolowaychuk).