Meet Evan Hughes

Meet Evan Hughes. Director of Customer Support at the Vets. He has been with the company for 4.5 months and lives in Stoney Creek.

Q: What’s the last book you read that you loved?

A: Purpose Driven Life by Rick Warren

Q: What do you see as the most significant challenges and opportunities in your role, especially in your market?

A: Most significant challenges - Data consolidation, KPI development (FCR7 + Save rate) AI integration, etc. 

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Most exciting Opportunities - Training enhancements, Membership Cross sell, Outbound Sales + Churn trigger campaigns, Inbound retention campaigns + New BPO Vendor launches

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Q: Can you share a specific project or initiative you've been involved in that you're particularly proud of?

A: Changing our phone system to Aircall which led to Zendesk integration, IVR restructure, Post call Survey + greater KPI exposure opportunities.

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